Terms and Conditions

Last Updated: February 13, 2025

Please read these Terms and Conditions carefully before using the services provided by DOM-OS.

1. Acceptance of Terms

By accessing our services, website, or mobile application, you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional terms and conditions that may apply.

2. Service Description

DOM-OS provides professional home automation installation and control services, including:

  • Custom home automation system design and installation
  • Mobile application for device control
  • Ongoing support and maintenance
  • System updates and improvements

3. Installation and Setup

3.1. Site Assessment

  • Professional assessment of installation location required
  • Customer must provide accurate information about the premises
  • Additional charges may apply for undisclosed complications

3.2. Installation Process

  • Installation will be performed by certified technicians
  • Customer must provide necessary access and utilities
  • Installation timeline may vary based on complexity

4. Payment Terms

  • 50% deposit required before installation begins
  • Remaining balance due upon completion
  • Additional services will be quoted separately
  • Subscription fees for ongoing services billed monthly

5. Warranty and Support

5.1. Hardware Warranty

  • Manufacturer's warranty applies to all installed devices
  • Installation work warranted for 12 months
  • Warranty void if systems modified by unauthorized parties

5.2. Software Support

  • Regular software updates provided
  • Technical support available during business hours
  • Emergency support available 24/7 for critical issues

6. Customer Responsibilities

  • Maintain reliable internet connection
  • Keep access credentials secure
  • Report issues promptly
  • Allow access for maintenance when required
  • Maintain power supply to system components

7. Limitations of Liability

DOM-OS is not liable for:

  • Internet or power outages affecting system operation
  • Damage caused by unauthorized modifications
  • Issues caused by third-party devices or services
  • Indirect or consequential damages

8. Termination

Either party may terminate services with 30 days notice. Upon termination:

  • Outstanding balances must be paid
  • System will remain functional but unsupported
  • Access to advanced features may be restricted

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms and Conditions, please contact:

Email: legal@dom-os.com

Phone: +91 6303 969305

Address: Hyderabad, India